Features
Explore How We Streamline Virtual Claims Inspections
— Real-Time Dashboard
Every inspection. Every adjuster. One glance.
Your claims team sees the live status of every inspection in real time. The moment a shop opens a link it flips to Inspecting. The moment they submit, it flips to Completed. Automatically.
Color-Coded Expiry Alerts
Links default to 96 hours. Approaching expiry turns orange. Expired turns red. One click on Resend restarts the
Live Text Notifications
The text button lights up the moment a shop replies. Your adjuster sees it instantly on the dashboard row.
Customizable Status Pipeline
Add, remove, rename, or reorder pipeline stages. Your workflow, your language — iDVI conforms to your process.
3-Channel Adjuster Alerts
Notifications via in-dashboard status, Windows desktop alert, and email — to the adjuster or a group address.
— Two-Way-Texting
No phone tag. No delays. Just fast, documented communication.
Stay in the Loop Without Picking Up the Phone.
When a repair shop has a question about an active inspection, the last thing you need is a game of phone tag. iDVI's two-way texting keeps the conversation moving, right inside the platform.
Shops can reach out directly, and you can respond on your terms. No missed calls, no back-and-forth voicemails, no delays holding up a claim. Just fast, documented communication that keeps everyone on the same page and inspections moving forward.
Real conversations. Real-time. No interruptions to your workflow.
— Reporting & Intelligence
Not just a tool. A management platform.
Full visibility into what's working, what isn't, and exactly where to focus. Every metric. Every adjuster. Every shop.
Drill Down by Adjuster
See which adjusters are getting completions and which need coaching — before it becomes a pattern.
Drill Down by Location
Identify which repair facilities are resisting. No sign-in date means no response — a coaching opportunity.
Average Turnaround Time
Physical inspections average 2–3 days. iDVI clients are getting same-day results — tracked per inspection.
Market Benchmarking
Your QBR shows how your completion rate, volume, and turnaround compare to iDVI clients in your market.
— Built-In Trust & Fraud Protection
The difference between hoping you're seeing the right car — and knowing you are.
Every iDVI inspection is built on a verified, tamper-resistant evidentiary chain from the moment the link is opened.
- Live camera only — no photo gallery or web uploads permitted
- AI image verification: detects recycled, tampered, or web-sourced photos
- Timestamps tied to every image captured
- Geo-location records exact capture coordinates
- Device & browser metadata logged per inspection
- Structured, timestamped reports usable in claim disputes
— Client Success
We don't just onboard you. We stay.
Most vendors disappear after the contract is signed. iDVI clients get a dedicated partner who actively monitors performance, identifies gaps, and helps close them — before you even ask.
Free Unlimited Training
Live webcast sessions with a training specialist from day one, plus on-demand materials — at no charge, forever.
Quarterly Business Reviews
Every quarter your team receives a performance health report benchmarked against iDVI clients in your market.
Proactive Coaching
We identify underperformance before you do and reach out with specific, actionable guidance — not a generic check-in.
Ready-to-Use Training Collateral
Adjuster call scripts, objection handling guides, and best practice guidelines — ready for your managers to deploy immediately.
Ready to move faster on every claim?
Try iDVI risk-free. No pressure — just real inspections against real claims so you can see the results yourself.
Free trial includes 2–4 weeks + up to 25 complimentary inspections
- Free training included
- No app download required
- Setup in under 24 hours