Frequently Asked Questions
Everything you need to know about getting started with iDVI.
Getting Started
No download required. iDVI runs entirely in the mobile browser, on any smartphone or tablet. Repair facilities can complete inspections instantly without any installation friction.
Most inspections are completed in under an hour. In many cases, repair facilities finish within minutes of receiving the link. The faster they complete it, the faster the claim moves, and that’s a message we help you communicate to the shop.
iDVI is designed to handle real-world conditions. If a connection drops, progress is preserved and the technician can pick up where they left off once connectivity is restored. No need to start over.
It happens, and we prepare your team for it. Our adjuster training includes objection handling guidance specifically designed to help adjusters communicate the benefits of iDVI to repair facilities and get more completions. A shop that understands the “why” is far more likely to follow through.
iDVI works across a wide range of vehicles and claim types, from minor cosmetic damage to more complex mechanical repairs. It’s also adaptable for specialty vehicles. If you have a specific use case in mind, contact us and we’ll help you determine the best approach.
The Inspection Experience
Yes. iDVI can be configured as a white-label platform, which means it can be set up to reflect your brand, not ours. Your clients interact with a tool that looks and feels like yours.
Absolutely! iDVI gives you full control over your inspection templates. They take just minutes to set up. Create as many as you need to match your claim types, workflows, or client requirements. No waiting on us to build them for you.
Integration & Data
Yes. iDVI offers a full suite of APIs designed to connect with your existing claims system. The specifics depend on your platform and workflow. Reach out and we’ll walk you through what’s possible.
Yes. iDVI provides reporting capabilities that give you visibility across your inspection activity by adjuster, location, claim status, and more. For advanced analytics and data export options, reach out to discuss your needs.
Yes, and it’s straightforward. Inspection reports can be stored as a PDF or accessed via a hyperlink, whichever fits your existing documentation workflow.
Please contact us for details on data retention policies, as storage terms may vary based on your agreement and configuration.
Templates & Customization
Yes. iDVI can be configured as a white-label platform, which means it can be set up to reflect your brand, not ours. Your clients interact with a tool that looks and feels like yours.
Absolutely! iDVI gives you full control over your inspection templates. They take just minutes to set up. Create as many as you need to match your claim types, workflows, or client requirements. No waiting on us to build them for you.
Trust, Security, & Fraud
Informal photo requests might seem convenient, but they come with real risks. Recycled images, no timestamps, no verification, and no structure. iDVI solves all of that. Photos are captured live through the device camera (no web or gallery access), tied to a specific inspection event, and delivered in a consistent, organized format. It’s the difference between hoping you’re seeing the right car at the right time and knowing you are.
Absolutely, and many of our clients do exactly that. iDVI isn’t a replacement for physical inspections; it’s a complement to them. When a physical inspector isn’t available quickly enough, when a claim doesn’t warrant a full field inspection, or when speed is the priority, iDVI fills the gap. It extends your coverage without adding overhead. In fact, iDVI is the virtual inspection platform of choice for many physical inspection companies themselves.
Workflow & Scale
iDVI supports multi-user organizations. You can set up individual adjuster accounts under your organization, making it easy to manage teams, track activity, and maintain accountability across your operation.
Yes. Inspections can be organized via our tagging system and assigned to support your internal workflow, whether you’re managing by region, team, or individual adjuster.
There is no hard cap on active inspections. iDVI is built to scale with your volume. Contact us if you have high-volume or surge scenarios you’d like to plan for.
Still Have Questions?
Informal photo requests might seem convenient, but they come with real risks. Recycled images, no timestamps, no verification, and no structure. iDVI solves all of that. Photos are captured live through the device camera (no web or gallery access), tied to a specific inspection event, and delivered in a consistent, organized format. It’s the difference between hoping you’re seeing the right car at the right time and knowing you are.
Absolutely, and many of our clients do exactly that. iDVI isn’t a replacement for physical inspections; it’s a complement to them. When a physical inspector isn’t available quickly enough, when a claim doesn’t warrant a full field inspection, or when speed is the priority, iDVI fills the gap. It extends your coverage without adding overhead. In fact, iDVI is the virtual inspection platform of choice for many physical inspection companies themselves.
Can’t find what you’re looking for? Reach out to our team — we’re happy to help.
Ready to move faster on every claim?
Try iDVI risk-free. No pressure — just real inspections against real claims so you can see the results yourself.
Free trial includes 2–4 weeks + up to 25 complimentary inspections
- Free training included
- No app download required
- Setup in under 24 hours